SOP (Standad Operating Procedures)

Our Standard Operating Procedures include both the documentation of processes as well as the routines that are followed to ensure that the processes are followed correctly. Lastly, we have reports that help us track the performance of the processes and routines.

By having both the process and the metrics in the same place, it makes it easy to understand how well the process is working and what needs to be improved. The SOPs are updated every 15 minutes so we can ensure that the data is always fresh and up to date.

Infra

SOPs have a few things that are common:

/. Process Maps
- /routine. Routine Definitions
  - /routine/<>-checklist Checklists
/reports, Reports
- wbr. Weekly Business Review
- qbr. Quarterly Business Review
- ybr. Yearly Business Review
- deming/routine. Six Sigma Charts

terraform {
  required_providers {
    cloudflare = {
      source  = "cloudflare/cloudflare"
      version = "~> 5"
    }
  }
}

provider "cloudflare" {
}

locals {
  domain  = "discountcloud.io"
  zone_id = "f40bdf9b2a36fb51a6dc324a922c99a3"
}

resource "cloudflare_zero_trust_access_application" "sop" {
  domain           = "${local.domain}/sop"
  type             = "self_hosted"
  zone_id          = local.zone_id
  session_duration = "720h"
  policies = [{
    id         = "5e3c1eb1-cef9-4de1-93a3-01ff389a443a"
    precedence = 1
  }]
}

    [
      '@docusaurus/plugin-content-docs',
      {
        id: 'sop',
        path: 'sop',
        routeBasePath: 'sop',
        sidebarPath: './sidebars.ts',
      },
    ],

Infra​

Infra