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support

Define​


Measure​


    

  • Metrics. What should be expected and what is actually happening?
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Analyze​


    

  • 5 Whys. Find the root cause of the support issue.
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Improve​


    

  • Steps taken to improve
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Control/Lessons Learned​


    

  •  Here are the errors we made and/or hard lessons we learned
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  •  Here are some things we did well during the event
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https://abhiyerra.com/niti/issues