support
Define
- What was the issue?
- Why did the issue happen?
- What is likelihood of happening again?
- Should future events be dealt with by
- opsZero
- Customer
- Code
Measure
Analyze
Improve
- Branch
-
upporteature/your-bug-name
Control/Lessons Learned
-
Here are the errors we made and/or hard lessons we learned
-
Here are some things we did well during the event
-
Documentation on how to resolve