Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done
Michael Hammer · ★★★☆☆ · 320 pages · 2010
This book could have been much shorter and still kept to its core message which is processes help businesses do move faster, better, cheaper. However, it is a book written for larger companies with bigger bureaucracies so there are a lot of examples that touch on that.
However, for the small business it is essentially have a Standard Operating Procedure and consistently evolve it.